Shipping, Exchange, Sale
& Billing Policy

Shipping Policy

We deliver across India. Orders are usually dispatched within 24 hours of being placed.

• Delivery timelines are estimated and may vary due to weather conditions, courier delays, public holidays, or other unforeseen logistical circumstances.
• Free shipping is available on all prepaid orders above ₹1,000.
• However, we recommend prepaid payments for faster and smoother order processing.

Exchange Policy

We offer an easy 7-day exchange policy from the date of delivery.

How to Request an Exchange

1. 1
   Click on the "Exchange Policy" section available at the bottom of the website.
2. 2
   Enter your order number and registered email address to locate your order.
3. 3
   Select the product you wish to exchange and submit your request.
4. 4
   Once approved, our team will arrange the pickup and dispatch the replacement product.

Important Exchange Conditions

• Products must be unused, unwashed, unworn, and returned in their original condition.
• All original tags, packaging, and accessories must be intact.
• Products without tags will not be accepted for exchange.
• Exchange requests are subject to product and size availability.
• Discounts and promotional offers cannot be carried forward or applied to exchanged products.
• A second exchange request for the same order will attract an additional charge of ₹150.
• Products purchased during a sale can be exchanged by paying an exchange fee of ₹100.
• The ₹100 sale exchange fee includes pickup and exchange processing charges.

Store Credit Policy

In case you do not wish to receive a replacement product, we will issue store credit in the form of a KnitKnotch gift card.

• The gift card will be equal to the value of the eligible returned product.
• Store credit can be used on the KnitKnotch website.
• The gift card will remain valid for one year from the date of issue.
• Store credit cannot be exchanged for cash.

Missing Item Policy

In case any item is missing from your package, please contact our customer care team immediately.

To help us resolve the issue quickly, you must share a clear, continuous unboxing video showing:

1. 1
   The unopened parcel
2. 2
   The shipping label
3. 3
   The opening of the package
4. 4
   All products received inside the package

Damaged or Defective Product Policy

In case you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Share the Following Details

• Order number
• Clear photographs of the product
• A clear unboxing video
• A brief description of the issue

Sale Policy

• All sale purchases are final and are not eligible for cancellation, return, or refund.
• Sale products can be exchanged for another size or style, subject to availability.
• A ₹100 exchange fee will apply to products purchased during a sale.
• Sale products may sell out quickly, and the requested replacement size or style may not always be available.
• Please check the product description and size chart carefully before placing your order.
• Orders placed during sale periods may experience slight dispatch or delivery delays due to high order volumes.
• Additional discount codes, coupons, or promotional offers may not be applicable to selected sale products.
• Damaged, defective, or incorrect sale products must be reported within 48 hours of delivery.

Billing Policy

• All prices displayed on the KnitKnotch website are inclusive of GST.
• No additional GST amount will be charged at checkout.
• Prepaid orders above ₹1,000 qualify for free shipping.
• A standard shipping charge of ₹100 applies to prepaid orders below ₹1,000.
• Cash on Delivery charges, if applicable, will be displayed during checkout.
• Any additional exchange or shipping charges will be communicated before the request is processed.